Support Policy for Taste Wine Guides:
At Taste Wine Guides, we are committed to providing our users with the best possible experience when using our audio guided GPS wine tasting tour app, Taste Wine Guides. This support policy outlines the types of support we offer, and how to get in touch with us if you need help.
Types of Support:
- FAQs: Our frequently asked questions (FAQs) section is a great place to start if you have a question about the app or its features.
- Email support: If you can't find the information you need in the FAQs, you can email us at TasteWineGuide@gmail.com. We will do our best to respond to your email within 24 hours.
- In-app support: If you need help while using the app, you can use the in-app support feature to send us a message.
Response Time:
- Our goal is to respond to all support requests as quickly as possible. We will make every effort to respond to your email within 24 hours during business hours.
- For in-app support requests, we aim to respond within 48 hours.
Limitations of Support:
- We do not provide support for issues that are outside of our control, such as issues with your device or internet connection.
- We also do not provide support for customization or modification of the app.
Contact Us:
- If you need help, please don't hesitate to get in touch with us. You can email us at TasteWineGuides@gmail.com or use the in-app support feature.
We are dedicated to providing our users with the best possible experience, and we are always here to help if you need it.
